Compensation norms violated: DGCA penalises Air India Rs 10 lakh for denying boarding & More news


The Directorate General of Civil Aviation (DGCA) has fined the Tata Group-owned Air India Rs 10 lakh for violating the regulator’s norms on denying boarding to passengers holding legitimate tickets.

The aviation security regulator has mentioned that the matter is “of serious concern and unacceptable”.

“A series of checks were carried out by DGCA and during our surveillance at Bengaluru, Hyderabad and Delhi, there were specific instances, in the case of Air India, where the regulation (regarding compensation to passengers) is not being followed, and therefore, a show cause notice was issued to the airline and also a personal hearing was afforded,” DGCA mentioned in a media launch.

It mentioned Air India “does not have a policy in this regard and is not paying any compensation to hapless passengers, whose numbers can be anybody’s guess”.

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“To say the least, it is a matter of serious concern and unacceptable. In the specific cases detailed in the show cause notice, after going through Air India’s submissions, as part of enforcement action, the competent authority has levied a penalty of Rs 10 lakh,” the DGCA mentioned. It said that the airline has been suggested to right away put programs in place to resolve the difficulty, failing which the aviation security regulator will take additional motion.


What norms say on compensation

If a passenger with a legitimate ticket is denied boarding, the airline should present an alternate association or compensation. In case the airline is ready to prepare an alternate flight inside an hour, no compensation is to be paid, whereas compensation quantity might be as much as Rs 10,000 if alternate association is offered inside 24 hours. For something past 24 hours, a compensation as much as Rs 20,000 is laid down.

An e-mail despatched to Air India looking for its feedback for this report went unanswered.

Last month, following a number of cases of airways denying boarding to passengers, the DGCA had written to all airways and directed them to strictly adjust to the laws. In the letter, DGCA had warned the airways that any non-compliance would warrant strict motion towards the erring airline, together with imposing monetary penalties.


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